Frequently Asked Questions
The Information You Need
Is there a refund policy?
At Vegan Eats with Bri, we want to give our customers the best experience. We work hard to provide the best customer service and the best quality food. Because of this, there is a no refund policy once your order has been received unless you are in the cancellation window and have requested a cancellation. We are more than happy to correct any issues if they arise and issue exchanges as needed.
Are there exceptions to the Sunday and Wednesday pick up?
No, not at the moment. The program is set up for two pick ups per week to ensure optimal quality. If you order our program and are unable to make it to pick up, please contact us and we will arrange something that will work for you.
What is your cancellation policy?
Customers may cancel if they cancel by the Wednesday before the first Sunday pick up. After Wednesday, the order cannot be cancelled.
Can I preorder for future dates?
Yes. The 21 day reset runs every month. When you shop with us, you will see the future options available. Be sure to pay attention to the dates and purchase the option that works best for you.
Can I customize my meals?
The 21 day reset diet is not customizable. Because the ingredients are not pre mixed, you do have the capability to omit ingredients you do not like. If you have small request or concerns about the diet, please contact us so we can answer your questions and possibly accomodate.
What if I am not available during pick up hours?
Customers should try to make every effort to pick up the food on time on the designated pick up days Sunday and Wednesday. Should something come up and you are unable to pick up, please let us know and we will be happy to accomodate.
What other services will Vegan Eats with Bri offer?
Vegan Eats with Bri will soon offer vegan "pop ups" featuring creative and delicious cooked vegan food. We will announce our menu options via social media and our website and customers may place orders on our website and pick up at The Green Kitchen. We will also participate in vegan festivals in the Richmond area so please come visit us when you see us!
Are there any food allergies in the 21 day plant based reset?
Yes. The major allergens used in our products are soy, tree nuts and peanuts. Soy is present in the tamari, the gluten free soy sauce that we use and we also use edamame in our poke bowl. Some of our recipes include peanuts, cashews, pecans and walnuts. The allergens for each dish are listed in the menu description. If you have any of these allergies, please contact us to see if we can accommodate whatever your need may be.
Do you deliver?
Vegan Eats with Bri does not deliver right now. We hope to eventually offer these services but pick up is the only option right now.